To deactivate an active family or child you will need to follow the instructions for the level of access you've been assigned.
Check-in Administrators
To reactivate a famiiy or child: pull the family account up as though you were going to check them into a service. Click on the text of their family name (ex. Smith Family) if you are reactivating an entire family, or the child’s name (ex. Chase) if reactivating an individual child, both will provide a pop-up window with some basic information. Select ‘edit info’ and complete the following step, depending upon on which you are reactivating:
Deactivating Families - Select the 'Options' tab, then select the button to deactivate the family. Once you have completed this step the family will be deactivated
Deactivating Child - Locate the 'Active?' field and click on the box to the left to remove the checkmark. Next, select the Save button and the child will be deactivated.
Deactivating Adults - To deactivate an adult you will need to follow the same instructions listed above for a family, however, instead of selecting the 'Options' tab, locate and select the adult you wish to deactivate. Once you enter the adult's account, locate the 'Active?' field and click on the box to the left, removing the checkmark. Next, select the Save button and the adult should be deactivated.
Member Administrators & Agents
Utilizing the Maintenance tab, select the search option for the person/family you are wanting to deactivate, enter the information into the search field, and once located select the edit button. Next, follow the steps below for deactivation:
Deactivating Families - Select the 'Options' tab, then select the button to re-activate the family. Once you have completed this step the family will be deactivated.
Deactivating Child - Locate the 'Active?' field and click on the box to the left. Next, select the Save button and the child will be deactivate.
Deactivating Adults - Locate the 'Active?' field and click on the box to the left. Next, select the Save button and the adult will be deactivated.
Comments
2 comments
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